{"id":681,"date":"2024-11-14T19:02:16","date_gmt":"2024-11-14T19:02:16","guid":{"rendered":"https:\/\/www.crownrealty.network\/agent\/?p=681"},"modified":"2025-01-06T15:55:03","modified_gmt":"2025-01-06T15:55:03","slug":"notes-from-jay-baer-webinar","status":"publish","type":"post","link":"http:\/\/www.crownrealty.network\/agent\/training\/notes-from-jay-baer-webinar\/","title":{"rendered":"Notes from Jay Baer Webinar"},"content":{"rendered":"\n<p>How to improve the customer experience &#8211; give customers what they want!<\/p>\n\n\n\n<ol><li>Quick<\/li><li>Clear<\/li><li>Kind<\/li><\/ol>\n\n\n\n<p><strong>QUICK<\/strong><\/p>\n\n\n\n<ul><li>We care more about time than ever before.<\/li><li>51% will hire whomever contacts them first, regardless of price<\/li><li>85% say responsiveness is a key factor in LOYALTY<\/li><li>Boost perception by replying without an answer<ul><li>ex. &#8220;I don&#8217;t know, but I will get back to you.&#8221; or &#8220;Message received, I will find out!&#8221;<\/li><li>Time to response &gt; Time to resolution<ul><li>Lemonade Insurance with instant deposit<\/li><\/ul><\/li><\/ul><\/li><\/ul>\n\n\n\n<p><strong>CLEAR<\/strong><\/p>\n\n\n\n<ul><li>There is a lot of confusion in the real estate industry right now &#8211; you need to close the uncertainty gap!<\/li><li>Real estate is the #3 &#8220;uncertain&#8221; industry after medicine &amp; financial services.<\/li><li>Help your clients know what you know.<ul><li>ex. Joe Mananusa who gives out a 13 page guide on how to sell your own home for FSBOS &#8211;&gt; his number one marketing tool because it helps people realize how difficult it is too sell their own home!<\/li><\/ul><\/li><li><strong><em>Within 90 days, how can you be 15% more clear?<\/em><\/strong><\/li><\/ul>\n\n\n\n<p><strong>KIND<\/strong><\/p>\n\n\n\n<ul><li>Treat clients with kindness, respect, dignity. This used to be a given, but it&#8217;s becoming a lost art. It&#8217;s no longer the default.<\/li><li>People do not expect to be treated well anymore, this is a HUGE business opportunity to exceed expectations.<\/li><li><strong><em><u>Empathy <\/u><\/em><\/strong>= the ability to understand and share the feelings of another person<\/li><li>Empathy doesn&#8217;t require exceptional effort, but yields exceptional results.<\/li><li>Telling a story helps gain relatability<ul><li>Chewy with pet condolences &#8211; oil paintings<\/li><\/ul><\/li><\/ul>\n\n\n\n<p>Think of 3 things in each category to be more quick, more clear, and more kind in the next 90 days!<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>QUICK<\/td><td>CLEAR<\/td><td>KIND<\/td><\/tr><tr><td>1.<br>2.<br>3.<\/td><td>1.<br>2.<br>3.<\/td><td>1.<br>2.<br>3.<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>How to improve the customer experience &#8211; give customers what they want! QuickClearKind QUICK We care more about time than ever before.51% will hire whomever contacts them first, regardless of price85% say responsiveness is a key factor in LOYALTYBoost perception by replying without an answerex. &#8220;I don&#8217;t know, but I will get back to you.&#8221;<br \/><a href=\"http:\/\/www.crownrealty.network\/agent\/training\/notes-from-jay-baer-webinar\/\" class=\"more\">Read more<\/a><\/p>\n","protected":false},"author":4,"featured_media":682,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3,2],"tags":[],"_links":{"self":[{"href":"http:\/\/www.crownrealty.network\/agent\/wp-json\/wp\/v2\/posts\/681"}],"collection":[{"href":"http:\/\/www.crownrealty.network\/agent\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.crownrealty.network\/agent\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.crownrealty.network\/agent\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"http:\/\/www.crownrealty.network\/agent\/wp-json\/wp\/v2\/comments?post=681"}],"version-history":[{"count":1,"href":"http:\/\/www.crownrealty.network\/agent\/wp-json\/wp\/v2\/posts\/681\/revisions"}],"predecessor-version":[{"id":683,"href":"http:\/\/www.crownrealty.network\/agent\/wp-json\/wp\/v2\/posts\/681\/revisions\/683"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.crownrealty.network\/agent\/wp-json\/wp\/v2\/media\/682"}],"wp:attachment":[{"href":"http:\/\/www.crownrealty.network\/agent\/wp-json\/wp\/v2\/media?parent=681"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.crownrealty.network\/agent\/wp-json\/wp\/v2\/categories?post=681"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.crownrealty.network\/agent\/wp-json\/wp\/v2\/tags?post=681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}